Category Archives: Twitter
A great pair of entries from Ryan Tracey (@ryantracey) on the nature of the SME. This discussion leads us into the territory of “Unconscious Competence” as pioneered by Gordon Training International. Thanks to Ryan for sharing these gems.
In my previous blog post, Everyone is an SME, I argued that all the employees in your organisation have knowledge and skills to share, because everyone is an SME in something.
Sometimes this “something” is obvious because it’s a part of their job. For example, Sam the superannuation administrator is obviously an SME in unit switching, because he processes dozens of unit switches every day.
But sometimes the something isn’t so obvious, because we’re either too blind to see it, or – Heaven forbid – our colleagues have lives outside of the workplace.
Consider Martha, the tea lady. Obviously she’s an SME in the dispensation of hot beverages. That’s her job.
But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. That’s her job, too.
Oh, and she speaks fluent Polish and Russian.
May I also introduce you to…
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I tried something “new” this past week and I’m surprised I didn’t think of doing it sooner.
I sat in on one of the many workshops we run for our Instructor cadre. Because I have an interest in the coaching function I decided it might prove interesting.
Because I already had Twitter open, instead of using something like Evernote directly, i thought, ‘why not make use of Twitter?’ I could jot down a few notes and add a hashtag and keep going.
While not a quantum shift, it is a potentially disruptive innovation in note-taking. In the same way that conference note-taking has become a public-facing backchannel, my approach opened up a generic topic to outside query or sharing. I liked the fact that I was immediately forced into a concise summary mode with 140 characters and because I have the RSS feed for my Twitter account saving to my Google Reader, the tweets are auto-archived. If I had also added the @myEN tag, I could have also saved critical tweets to Evernote (something I do when I save critical Tweets in my regular feed)
The one challenge with using Twitter is, of course, the hashtags. Because they are unregulated, you have to take come care with selecting one for your own use. One risk you also run is the relatively new technique of hashtag spamming. Some popular tags (e.g. #lrnchat) are now flooded with spam, rendering them largely unusable.
The final consideration in this technique is the material being discussed. A personal backchannel is good but consider whether or not you’re potentially disclosing information that should remain behind company doors. If that’s the case, tools like Yammer may be more appropriate than Twitter.
As with any other backchannel, it’s only worthwhile if you actually do something with the information. In my case Ie put together an internal summary for my colleague who was facilitating.
I’d be interested to hear of anyone else has tried this approach and what they thought.